Our Excess Reduction options reduce the amount you may be liable to pay in the event of accidental damage to the JUCY or Star RV vehicle, subject to the Terms & Conditions of your booking.
Like any cover, exclusions apply. To understand what is not covered, please refer to the Terms & Conditions for the brand under which your booking is made (JUCY or Star RV), available on the relevant website.
Depending on your Excess Reduction option selected, we may pre-authorise (hold) the applicable Security Bond on the day of pick-up. The amount held depends on the vehicle category, whether you paid by credit or debit card and our booking terms.
This pre-authorisation is automatically released from our end between 48 hours and 7 days from the pre-authorisation date. However, depending on your bank or card provider, it may take 7–30 days for the funds to appear back in your account.
You can select your Excess Reduction option when booking online, by contacting us, or at the branch when collecting your vehicle. Excess Reduction cannot be added after you have collected the vehicle and departed the branch.