NZ Polaris 2 Gen 1 - Vehicle Manual

This article is the operator's manual for the Polaris 2 Gen1 motorhome - New Zealand Self Contained (JUCY / Star RV). It covers keys, fire extinguisher and smoke alarm, starting the vehicle, baby seat installation, windows and vents, fan, the 240-volt and 12-volt electrical systems, microwave, fresh water, grey water, water pump, hot water (two versions), heater (two versions), toilet use, toilet cassette, shower, gas bottle, stove top, tap and sink, fridge, lights, dining table, swivel chairs, power points, bed, entrance step, storage, internal blinds, awning, diesel fuel, AdBlue, jack and spare tyre, additional information, and dashboard warning lights.

Need-to-know

• Fuel type: Diesel only. The fuel cap is marked "DIESEL" and is unlocked using the vehicle diesel key. If filled with unleaded, water, or AdBlue - do not start the engine. Call Star RV Roadside Assistance immediately.
• AdBlue: Required every 2,500 km. AdBlue filler cap is below the diesel filler cap. Failure to refill causes limp mode. Do NOT add AdBlue to the diesel tank.
• 240-volt: Required for microwave and power points. Circuit breaker located under the floor in front of the back seats. Plug in every second night.
• 12-volt panel: Located above the rear seats. Press the power button to turn on.
• Water pump: Press the water pump symbol once on the switchboard. Must be on for tap, shower, and toilet flush. Turn off when not in use. Do not run empty. Do not drink tap water unless boiled first.
• Hot water and heater: Two versions depending on vehicle - check which applies. Both run off domestic battery and diesel tank. Ensure at least a quarter tank of diesel for hot water and heater to work.
• Gas bottle: Located at the back of the vehicle under the bed. Never drive with gas bottle open.
• Toilet cassette: Must be emptied and cleaned before returning to the depot.
• Smoke alarm: Powered by a replaceable 9V battery. Do not disconnect.
• Tyre size: 205/75 R/16C, 60 PSI.
• Oil / coolant: 5W30 engine oil. Red coolant (any brand).
• Emergency contact: Star RV Roadside Assistance - call for wrong fuel, overheating, or any red dash light.
• Red dash light rule: Red = stop safely and call Roadside Assistance. Amber = drive cautiously and report.
   

1. Description of keys

Ignition key: Start the vehicle and lock/unlock the fuel tank cap.

Fresh water key: Lock/unlock the freshwater compartment.

Compartment key: Lock/unlock the toilet cassette compartment and the LPG gas compartment.










 

2. Vehicle equipment

Fire extinguisher

Each vehicle is equipped with a dry chemical fire extinguisher, selected to address both Type B fires (grease and liquids) and Type C fires (electrical). A fire extinguisher is attached to the interior of the vehicle, behind the rear passenger seat.

To deploy the extinguisher:

1. Grasp the ring at the top of the bottle.
2. Direct the nozzle towards the top of the flames.
3. Press the lever down firmly.
4. Guide the nozzle from side to side across the base of the flames.

Smoke alarm

Each vehicle is furnished with a smoke alarm powered by a replaceable 9-volt battery. If a replacement is needed during your rental, purchase a new battery, retain the receipt, and reimbursement will be arranged upon vehicle return.

Do not disconnect the smoke alarm. It must be connected at all times for your safety.








 

3. Starting the vehicle

The gear stick must be in PARK and your foot on the brake pedal in order for the vehicle to start. Start the vehicle using the ignition key.

 
Gear stick in park mode

1. The dashboard will display a 'P' indicating that the vehicle is in park.
2. With your foot still on the brake pedal, pull the gear stick down into the 'D' position. The dashboard will display a 'D' indicating drive.

 
Gear stick in driving mode
 

Handbrake: Located on the right-hand side of the steering wheel.

• To disengage: Click the handbrake down once. A white light will disappear from the dashboard.
• To engage: Pull the handbrake button towards you. A white light will appear.

Note: Do not forget to disengage the handbrake before you drive.






 

4. Baby seat installation

The two anchor points for baby seats are located on the front forward-facing seat at the dinette behind the driver's cabin. The anchor points are at the bottom of the chair at the back.
 

To install the baby seat:

1. Feed the tether strap through the back of the chair.
2. Reach your hand through the middle join of the chair and clip the tether strap to the anchor point.
3. Thread the vehicle seatbelt through the seatbelt path on the baby seat from one end and buckle on the other side.
4. Ensure the seatbelt is firmly secured.
   
   
   
   
   
    

5. Windows and vents

Windows: Turn the black handles inwards and push the window out. Screw in the bolt on the window arm to hold the window in place.

The windows have a mosquito net and a blackout blind:

• To use the mosquito net: Pull down the clip above the window and attach to the bottom clip.
• To use the blackout blind: Push in the side buttons, pull the blind up, and clip onto the mosquito net handle.

Vents: To open, twist the handle anticlockwise. To close, twist clockwise.
 

6. Fan

The vehicle is equipped with a small fan above the double bed, operated via 12-volt power.

To operate: Look behind the fan and twist the dial in the middle clockwise. Choose from 3 different speeds.

To turn off: Turn the dial anticlockwise.

7. 240-volt electrical system

To run the microwave, power points, and to recharge the house battery, connect the vehicle's 15AMP electrical cord to a 240-volt external power source. These devices will only work when connected to 240-volt power. It is recommended that the vehicle is plugged into power every second night to keep the house battery charged.

Circuit breaker: The 240-volt outlets and appliances are protected by circuit breakers. If a power surge trips the circuit breaker, locate it under the floor in front of the back seats - lift the floor by pulling up on the rings and switch back to the ON/UP position.

8. 12-volt electrical system

The 12-volt electrical panel is located above the rear seats. To turn it on, press the power button.

Panel display indicators:

1. Fresh water level.
2. Wastewater level.
3. Illuminates when connected to 240-volt.
4. Illuminates green when the water pump is on.
5. Outside temperature.
6. Output power.
7. Voltage of house battery.
8. House battery state of charge.

Panel switches:

1. Ceiling light.
2. Bedroom light.
3. Shower light and fan.
4. Outside light.
5. Night mode (dims panel).
6. On button.
7. Not in use.
8. Heater fan.
9. TV.
10. Water pump.

9. Microwave

The microwave operates via 240-volt power only. The vehicle must be plugged into an external power source.

Troubleshooting:

• Microwave has no display: 240-volt power is not plugged in. Check the vehicle is connected to mains power and the powered outlet is working.
• Microwave has power but is not heating food: Microwave may be broken. Call the Star RV on-roads team for assistance.
• Sparks when the microwave is turned on: A metal object is in the microwave.

10. Fresh water tank

The vehicle has an onboard freshwater system consisting of a water pump and freshwater tank. The water tank has a 90L capacity and is located on the passenger side of the vehicle. This water is for the sink, shower, and toilet flush.

To fill the freshwater tank:

1. Unlock the compartment marked "Fresh Water Only" using the small black key on your keyring.
2. Remove the cap from the water inlet.
3. Place the end of the water hose into the tank and connect the hose to the tap to fill with fresh water.

Important tips:

• Do not use too much pressure - the tank must be vented while filling.
• If you get an air bubble, remove the hose, reinsert it, and fill slowly again.
• The tank is full when water starts to overflow from the water inlet.

You can check the water level on the 12-volt switchboard - this is the 2nd tank level on the control panel.

11. Grey water tank

The grey water holding tank collects wastewater from the kitchen, bathroom sink, and shower. You can see the level on the 12-volt switchboard. Please note: the grey water level indicator may give an inaccurate reading and show 100% even when empty. Empty the grey water tank as regularly as possible.

To empty the grey water tank:

1. Collect the grey water hose from the storage compartment.
2. Connect the hose to the outlet. Make sure it is firmly attached by twisting the pipe and locking into place.
   
   
    
3. Place the other end of the hose into a dump station disposal opening.
4. Open the tank by pulling out the silver handle and wait for it to empty.
   
   
    
5. Once the grey water is empty, close the lever, remove the hose, and stow it away in the storage compartment.

If the grey water tank becomes obstructed:

1. Insert a hose into the grey water outlet as far as it reaches.
2. Turn on the hose to its highest pressure setting and direct the flow of water into the tank until it reaches full capacity.
3. Withdraw the hose to facilitate the flow of grey water.
4. Repeat if needed until the obstruction is cleared.
    

12. Water pump

To use water on board the vehicle, ensure there is water in the freshwater tank. On the switchboard, press the water pump symbol once. You will hear the pump quietly start up. The pump operates as part of the 12-volt system. When you are not using the water pump, ensure it is turned off.

The water pump must be on to operate the kitchen tap, shower, and toilet flush.

Please note: Avoid running the pump when the water tank is empty. Operating the pump continuously with no water can cause damage.

Caution: Do not drink the water from the tap unless it has been boiled first.
 

13. Hot water

Your vehicle may have one of two hot water systems. Check which version applies to your vehicle.

Hot Water Version 1:

The hot water and heater operate off the domestic battery and the diesel fuel from the vehicle's fuel tank. Ensure you have at least a quarter tank of diesel for the hot water and heater to work.

To turn on, press and hold the operating button. 

Scroll by turning the button clockwise until the heat symbol flashes, then press the operating button. 



Choose the desired running time between 30 minutes and 720 minutes, or scroll to the constant operation symbol. 

Press the operating button to confirm. A red ring should appear around the operating button, indicating it is running in heat mode.
 

Hot water and heat will start flowing in 10–15 minutes.
 

Tip: A long press (3 seconds) of the operating button when the heater is off will automatically turn it on using the last timer settings.

To turn off: Press and hold the operating button for 3 seconds.

Hot Water Version 2:

Turn switch A on the main control panel - this will be indicated by the light illuminating. Once the switch is on, wait 15 minutes for the hot water to heat. The water will be heated automatically once the switch has been on for 15 minutes.

14. Heater

Your vehicle may have one of two heater systems. Check which version applies to your vehicle. Hot water and heater operate from the domestic battery and the diesel from the vehicle.

Heater Version 1:

Follow the hot water Version 1 steps above, then turn on the heater fan button (Switch A) on the domestic control panel. Turn the switch up for high-speed fan and down for low-speed fan. The heater is located at the bottom of the back seats.

Turn the switch up for high-speed fan and down for low-speed fan. Heater is located at the bottom of the back seats.

Heater Version 2:

Turn on Switch A on the main control panel and the water pump button - indicated by the lights illuminating. 

On the fan unit, change the bottom dial to the fan position. 

Once you can feel air blowing, turn the heating dial to the desired temperature.

Heater fault display:

Display	Description	Remedy
	Fault in the heater that can only be remedied by a specialist.	Call Star RV helpline.
	Undervoltage at the heater control box without interruption for at least 20 seconds.	Check battery for voltage drop. Charge the battery.
	Fault in the fuel supply or fuel pump.	Call Star RV helpline.

15. Toilet use

To add water:

1. Turn on the water pump on the 12-volt control panel.
2. Open up the toilet by pulling the grey lever. Push the water drop button on the toilet to fill the base with water to the desired level.

To flush:

1. Once finished, push the lever across on the bottom of the toilet to empty into the cassette.
2. When you open the latch, the toilet will automatically flush down some water.

16. Toilet cassette

It is highly recommended to regularly empty the toilet cassette. It is mandatory to empty and clean it before returning the vehicle to the depot.

To empty the cassette:

1. Make sure you are at an appropriate disposal facility.

   

    

2. Ensure the top of the cassette lid is closed. Lift the yellow lever to remove the entire cassette from the vehicle.

   
    

3. Pull out the pipe and unscrew the cap.
   
    
4. Tip the waste into the dump station. Press the button to allow air to escape.
   

17. Shower

To operate the shower:

1. Activate the hot water heating system.
2. Turn on the water pump by pressing the WATER PUMP button on the control panel.
3. Pull the shower handle towards you to turn the water on.
4. Adjust for hot or cold water by turning the handle - left towards H for hot, right towards C for cold.

The shower vent expels excess moisture and odours from the vehicle. To open the vent, twist the handle anticlockwise. The vent also has a fan activated by pressing the small black button, which helps circulate air in the shower/bathroom area.

18. Gas bottle

The gas bottle is located at the back of the vehicle, under the bed, in a cupboard marked LP Gas Storage.

Important: Never drive with the gas bottle in the open position.

• To open: Rotate the valve fully anticlockwise.
• To close: Turn the valve clockwise until securely tightened.

If you smell gas:

1. Extinguish all open flames and smoking materials.
2. Do not touch any electrical switches.
3. Shut off the gas supply using the valve on top of the gas bottle.
4. Open doors, windows, hatches, and all other ventilation openings.
5. Evacuate the area until the gas odour dissipates.
6. Contact Star RV for assistance.

19. Stove top

Warning: Do not use cooking appliances for comfort heating. Always ensure adequate ventilation when using the stove - open a window or roof vent.

To operate the stove top:

1. Locate the gas bottle at the back and fully turn the valve on top to the open position.
2. Press in, hold down, and turn the burner knob to the highest heat level.
   
    
3. While continuing to hold in the burner knob, press the ignition switch until the gas ignites. Maintain pressure on the burner knob.
   
    
4. Wait approximately 5 seconds before slowly releasing the burner knob.

Please note: If the flame extinguishes, the burner knob may have been released too soon. Repeat steps 2 to 4 and try again.

20. Tap and sink

The vehicle comes equipped with a hot and cold water tap. The water pump must be turned on to use the tap.

Warning: Water is not suitable for drinking.

21. Fridge

The fridge operates via the 12-volt and 240-volt systems. 

To operate:

1. Open the fridge and access the control panel on the left side. Hold down the power button for 3 seconds. The fridge will start up and the light will come on. The compressor will start within a few seconds.
2. Adjust the temperature by pressing the temperature icon. The optimum temperature setting is when 3 dots are illuminated.

LED indicators:

• Blue LED: Compressor is running.
• Orange LED: Compressor is off.

Error codes - if the LED service display flashes:

22. Lights

To operate the cabin lights, turn on the 12-volt control panel by pressing the power button on all 3 sections.

There is also a button on each individual light to turn it on or off.


 

23. Dining table

To remove the dining table, click the buttons on the edge of the table so they are raised. 



When putting the table back, push the buttons down to secure it in place.

24. Swivel chairs

The passenger and driver seats are designed to swivel for your convenience when transitioning to the dining table area. To swivel the chair, find the lever on the side of the chair and pull it towards you. The chair will then spin around.

25. Power points

The vehicle is equipped with two power points located above the kitchen bench. These will only work when the vehicle is plugged into 240-volt mains power.

The vehicle is also equipped with two USB charger ports and an auxiliary power outlet located to the side of the bottom bed. These will work when the vehicle is plugged in and when the 12-volt control panel is turned on.

26. Bed

The vehicle is equipped with one double bed.

27. Entrance step

The vehicle is equipped with an entrance step located on the passenger side sliding door.

To extend the step:

1. Push the step and release the lever underneath the step.
2. Gently pull the step outward until it locks into place.
   
   
    
3. Ensure it is fully extended and stable before use.
   
   

To retract: Push the lever and the step back to its original position until it locks securely.

28. Storage

The vehicle has a dedicated storage area under the bunk beds, above the front seats, and various drawers and cupboards throughout the vehicle.




 

29. Internal blinds

To secure the internal thermal blind to the front windscreen and two side windows:

1. Retrieve the internal thermal blind from the storage compartment located above the front cabin of the vehicle.
2. Unfold the thermal blind and position it against the front windscreen, ensuring it covers the entire surface area.
3. Attach the suction cups to the designated points along the edges of the blind.
4. Press firmly on each suction cup to ensure a secure attachment to the windscreen. Make sure there are no air gaps between the suction cup and the glass surface.
5. Repeat the same process for the two side windows using the remaining suction cups.
6. Once all suction cups are securely attached, adjust the position of the blind as needed.
7. When not in use, carefully remove the suction cups from the glass surfaces and fold the blind for storage in the designated compartment.

30. Awning

To roll out the awning:

1. Using the awning handle, roll the awning out.
   
   
    
2. Unfold both awning arms by twisting them down.
   
    
3. Twist the button anticlockwise and pull down to secure the awning legs.
   
   
    
4. Secure the awning using the provided tent pegs to anchor the feet into the ground, or by securing to the foot clips located on the side of the motorhome.
   
   

Note: The awning winder is located at the back, alongside the bed frame.

31. Diesel fuel

The vehicle accepts diesel fuel only. Do not refill with any other fuel or fluid.

• The diesel tank cap is marked with "DIESEL" and is unlocked using the vehicle diesel key.
• The fuel filling cap is located next to the passenger door.
• Open the lid using your hands, then use the diesel key to unlock. Turn the key anticlockwise to unlock the cap.
• Once filled, place the fuel cap on the inlet and turn the key clockwise to lock.

Important: If you accidentally fill the vehicle with unleaded fuel, water, or AdBlue - do not start the engine. Call Star RV Roadside Assistance immediately.
 

32. AdBlue

Every 2,500 km the vehicle will require AdBlue to be refilled. If the AdBlue level is low, a warning light or symbol will illuminate on the dashboard with a message to top up. The AdBlue filler cap is below the diesel filler cap.

Find the nearest fuel station or auto shop supplying AdBlue and refill as soon as possible. Failure to refill the AdBlue tank will result in the vehicle going into limp mode.

Important: AdBlue is NOT a diesel fuel additive. Do not add or mix AdBlue with diesel under any circumstances.

33. Jack and spare tyre

The jack tools are located under the front passenger seat. Pull the compartment out from beneath the seat. Push the front tab in and lift the upper shell off to access the tools inside.

The spare tyre is located at the back of the vehicle, underneath the motorhome. Use the release mechanism to lower the tyre. Follow all safety instructions when handling the spare tyre and use the proper tools to secure it when finished.


 

34. Additional information

• Tyre size: 205/75 R/16C
• Tyre pressure: 60 PSI
• Oil type: 5W30
• Coolant type: Red coolant (any brand)

35. Dash warning lights

Symbol	Warning light	Description	What to do
	Brake warning (Red)	Handbrake engaged or low brake fluid. If shown with ABS light, brake fault.	Pull over safely and avoid sudden braking. If shown with the ABS light, stop immediately and contact Roadside Assistance.
	ABS warning (Amber)	ABS fault - brakes still work without ABS. If shown with brake light, possible brake failure.	If on alone, drive cautiously and check as soon as possible. If shown with brake light, stop immediately and call Roadside Assistance.
	Electronic Stability Control (Amber)	Traction control fault. Flashing = active; constant = fault.	Drive with caution. Restart the engine; if it stays on, contact Roadside Assistance.
	Electronic Brakeforce (Amber / Red)	The braking system has malfunctioned.	You can still drive very cautiously - contact Roadside Assistance.
	Power steering (Amber / Red)	Overheated or failed steering assist.	If red, take extra care steering. Pull over and contact Roadside Assistance.
	Airbag / SRS (Red)	Fault in airbag or seatbelt system.	Contact Roadside Assistance.
	Coolant overheat (Red)	Engine overheating - possible low coolant or leak.	Stop immediately and contact Roadside Assistance.
	Battery charge (Amber / Red)	Battery not charging.	Contact Roadside Assistance.
	Oil pressure (Red)	Low oil pressure or high oil temperature.	Stop immediately and contact Roadside Assistance.
	Engine management (Amber)	Fault with engine or emissions.	Continue to your destination, then contact Roadside Assistance.
	Immobilizer (Amber)	Anti-theft fault or key battery issue.	Continue driving and contact Roadside Assistance.
	Tyre pressure (Amber)	Low tyre pressure or puncture.	Inflate to spec; if flat, stop and call Roadside Assistance.
	Glow plugs (Amber)	Fault with glow plugs or relay.	Safe to drive short term - contact Roadside Assistance.
	Diesel particulate filter (Amber)	DPF regenerating or blocked.	Continue driving for 15 minutes. If it persists, call Roadside Assistance.
	AdBlue (Red)	AdBlue additive level is low.	Safe to drive a short distance. Top up with AdBlue as soon as possible. The AdBlue cap is next to the fuel filler cap and is blue. Do NOT put AdBlue into the fuel. Always fill with at least 5 litres.
	Lane departure alert (Amber)	System off or fault.	Check whether it's turned off; if faulty, contact Roadside Assistance.
	Maintenance	Vehicle is due or close to scheduled service.	This is just an indication. Service can be carried out when you return the vehicle.
	Collision avoidance (Amber / Red)	System active or fault.	If faulty, check sensors for obstruction. System disabled until fixed.
	Warning triangle (Yellow)	Multiple possible causes including: Fuel Inertia Cut-Off Switch activated; lights failure (rear fog lamps, indicators, brake lights, number plate lights, side lights, daytime running lights, main beam); airbag warning light failure; rain sensor failure; diesel filter sensor failure; engine oil pressure sensor failure; parking sensor failure; water in diesel fuel filter; engine oil level sensor failure; insufficient engine oil level; low engine oil pressure warning light failure.	Continue driving but pay attention and note anything that doesn't feel or sound right. Contact Roadside Assistance at your destination and report any findings.