AU Polaris 2 Gen 3 - Vehicle Manual

This article is the operator's manual for the Polaris 2 Gen3 motorhome - Australia Self Contained (JUCY / Star RV). It covers keys, fire extinguisher and smoke alarm, starting the vehicle, baby seat installation, windows and vents, the 240-volt and 12-volt electrical systems, microwave, fresh water, grey water, water pump, hot water heater, toilet use and cassette, shower, gas bottle, stove top, tap and sink, heater and air conditioner, fridge, lights, television, dining table, swivel chairs, power points, bed, entrance step, storage, awning, diesel fuel, and AdBlue.

Need-to-know

• Fuel type: Diesel only. The fuel cap is marked "DIESEL" and is unlocked using the vehicle diesel key. If filled with unleaded, water, or AdBlue — do not start the engine. Call STAR RV Roadside Assistance immediately.
• AdBlue: Required every 2,500 km. AdBlue filler cap is below the diesel filler cap. Failure to refill causes limp mode. Do NOT add AdBlue to the diesel tank.
• 240-volt: Required for microwave, power points, and air conditioner. Two circuit breakers on the outside of the vehicle next to the power outlet. Plug in every second night.
• 12-volt panel: Located above the sliding door on the wall. Press and hold the green power button for 3 seconds until information appears on screen. Must be on for water pump and lights to operate.
• Water pump: Press the PUMP symbol once on the switchboard. Must be on for tap, shower, and toilet flush. Turn off when not in use. Do not run empty.
• Hot water: Gas-operated boiler switch below the rear seats. Takes 20–25 minutes. 240-volt hot water activates automatically when plugged in.
• Gas bottle: Under the bed at the back. Never drive with gas bottle open.
• Toilet cassette: Must be emptied and cleaned before returning to the depot.
• Smoke alarm: Powered by a replaceable 9V battery. Do not disconnect.
• Bed: Do not force the bed higher than it will go - this will damage it.
• Air conditioner: 240-volt only. Always turn off via remote before unplugging from mains.
• Emergency contact: STAR RV Roadside Assistance - call for wrong fuel, overheating, or any red dash light.

1. Description of keys

Ignition key: Start the vehicle and lock/unlock the diesel tank cap. 

Note: for vehicles with a press start ignition, the diesel fuel key needs to be taken out of the key shell.



 

Fresh water key: Lock/unlock the freshwater compartment.

Compartment key: Lock/unlock the toilet cassette compartment and the LPG gas compartment.

2. Vehicle equipment

Fire extinguisher

Each vehicle is equipped with a dry chemical fire extinguisher, selected to address both Type B fires (grease and liquids) and Type C fires (electrical). The fire extinguisher is attached to the interior of the vehicle.

To deploy the extinguisher:

1. Grasp the ring at the top of the bottle.
2. Direct the nozzle towards the top of the flames.
3. Press the lever down firmly.
4. Guide the nozzle from side to side across the base of the flames.

Smoke alarm

Each vehicle is furnished with a smoke alarm powered by a replaceable 9-volt battery. If a replacement is needed during your rental, purchase a new battery, retain the receipt, and reimbursement will be arranged upon vehicle return.

Do not disconnect the smoke alarm. It must be connected at all times for your safety.






 

3. Starting the vehicle

The gear stick must be in PARK and your foot on the brake pedal in order for the vehicle to start.

 
Gear stick in park mode

1. The dashboard will display a 'P' indicating that the vehicle is in park.
2. Start the vehicle using the ignition key.
3. With your foot still on the brake pedal, pull the gear stick down into the 'D' position. The dashboard will display a 'D' indicating drive.

 
Gear stick in driving mode

Handbrake: Located on the right-hand side of the steering wheel.

• To disengage: Click the handbrake down once. A white light will disappear from the dashboard.
• To engage: Pull the handbrake button towards you. A white light will appear.

Note: Do not forget to disengage the handbrake before you drive.


 

4. Baby seat installation

The two anchor points for baby seats are located on the front forward-facing seat at the dinette behind the driver's cabin. The anchor points are on the bottom of the chair at the back.

To install the baby seat:

1. Remove the seat cushions for easy access.
2. Feed the tether strap through the back of the chair and clip the tether strap to the anchor point.
3. Thread the vehicle seatbelt through the seatbelt path on the baby seat from one end and buckle on the other side.
4. Ensure the seatbelt is firmly secured.

5. Windows and vents

Windows: Turn the handles inwards. Push the window out and click the latch in place. The window has a mosquito net and a sun blackout blind. These can be used separately.

• To use the mosquito net: Pull the white blind down using the handle indents.
• To use the sun blackout blind: Pull the blind up using the handle indents.

Vents:

• To open: Twist the handle anticlockwise.
• To close: Twist the handle clockwise.

6. 240-volt electrical system

To run the microwave, power points, air conditioner, and to recharge the house battery, connect the vehicle's 15AMP electrical cord to a 240-volt external power source. These items will only work when plugged into power. It is recommended that the vehicle is plugged into power every second night to keep the house battery charged.

Circuit breakers: The 240-volt outlets and appliances are protected by two circuit breakers. If a power surge trips the circuit breakers, locate them on the outside of the vehicle next to the power outlet and switch back to the ON/UP position. Overloading the system can cause the circuit breakers to turn off.

7. 12-volt electrical system

The vehicle has two batteries - one in the engine compartment and one in the outside compartment of the vehicle (the domestic battery). The engine compartment battery is located under the passenger's side cabin floor in the main driver's cabin.

The domestic battery operates the water pump, fridge, cooktop, and interior lights. It is charged by the alternator when the vehicle is being driven and by the 240-volt system when plugged into mains power.

The 12-volt electrical panel is located above the sliding door on the wall. To turn it on, press and hold the green power button for 3 seconds until information appears on the screen on the left-hand side of the panel. This panel operates the water pump and light and must be turned on at all times to operate any device on the 12-volt system.

8. Microwave

The microwave operates via 240-volt power only. The vehicle must be plugged into an external power source.

Troubleshooting:

• Microwave has no display: 240-volt power is not plugged in. Check the vehicle is connected to mains power and the powered outlet is working.
• Microwave has power but is not heating food: Microwave may be broken. Call the STAR RV Roadside assistance team.
• Sparks when the microwave is turned on: A metal object is in the microwave. Remove the item from the microwave.

9. Fresh water tank

The vehicle has an onboard freshwater system consisting of a water pump and freshwater tank. The water tank has an 80L capacity and is located on the passenger side of the vehicle. This water is for the sink, shower, and toilet flush.

To fill the freshwater tank:

1. Unlock the compartment marked "Water" using the small silver key on your keyring.
2. Remove the cap from the water inlet.
3. Place the end of the water hose into the tank and connect the hose to the tap to fill with fresh water.

Important tips:

• Do not use too much pressure - the tank must be vented while filling.
• If you get an air bubble, remove the hose, reinsert it, and fill slowly again.
• The tank is full when water starts to overflow from the water inlet.

Check the level of your freshwater tank by pressing the button on the tank.

10. Grey water tank

The grey water holding tank collects wastewater from the kitchen, bathroom sink, and shower. You can check the level on the 12-volt switchboard - this is the first tank level on the control panel. 


Note: the grey water level indicator may give an inaccurate reading and show 100% even when empty. Empty the grey water tank as regularly as possible.








 

To empty the grey water tank:

1. Collect the grey water hose from the storage compartment.
2. Connect the hose to the outlet. Make sure it is firmly attached by pulling down the silver levers on each side of the attachment.
   
   
    
3. Place the other end of the hose into the dump station disposal opening.
4. Open the tank by turning the red lever towards you so it is parallel with the pipe. Wait for it to empty.
5. Once the grey water is empty, close the lever, remove the hose, and stow it away in the storage compartment.

If the grey water tank becomes obstructed:

1. Insert a hose into the grey water outlet as far as it reaches.
2. Turn on the hose to its highest pressure setting and direct the flow of water into the tank until it reaches full capacity.
3. Withdraw the hose to facilitate the flow of grey water.
4. Repeat if needed until the obstruction is cleared.
    

11. Water pump

To use water on board the vehicle, ensure there is water in the freshwater tank. On the switchboard, press the PUMP symbol once. You will hear the pump quietly start up. The pump operates as part of the 12-volt system. When you are not using the water pump, ensure it is turned off.

The water pump must be on to operate the kitchen tap, shower, and toilet flush.

Note: Avoid running the pump when the water tank is empty. Operating the pump continuously with no water can cause damage.

12. Hot water heater

The switch to activate the gas-operated water heater system is located below the rear seats.

To operate the hot water heater:

1. Turn the gas bottle, located in the rear doors under the bed, to the ON position. Twist the valve counterclockwise to open and clockwise to close. The system will not function if there is insufficient gas in the bottle.
2. Activate the water pump switch on the 12-volt switchboard.
3. Adjust the Boiler switch upwards to the 60-degree mark.
   
   
    
4. A brief red light will flash on the Boiler switch then extinguish, indicating the system is operating. 
   If the red light persists (burner has not ignited), cease all operations, reset the switch to the neutral O position, and retry. You may attempt this up to three times. If ignition is not achieved by the third attempt, allow the system to rest for 10–15 minutes before retrying.

Water typically takes around 20–25 minutes to reach the desired temperature.

Note: The motorhome also has a 240-volt hot water system. When connected to mains power, this will automatically activate and heat the water. If water has already been heated via 240-volt, the gas hot water operation will be inactive.

13. Toilet use

1. Turn on the water pump on the 12-volt control panel.
2. Push the blue button on the toilet to fill the base with water.
3. Once finished, adjust the lever on the bottom of the toilet to empty into the cassette.
4. Ensure the lever is in the closed position after use.

14. Toilet cassette

It is highly recommended to regularly empty the toilet cassette. It is mandatory to empty and clean it before returning the vehicle to the depot.

To empty the cassette:

1. Lift the blue lever and remove the entire cassette from the vehicle.
2. Rotate the pour-out spout and unscrew the cap.
3. Dispose of waste at a designated black water dump point.
4. Rinse the cassette thoroughly and repeat the emptying process.
5. Add a toilet chemical along with half to one litre of water.
6. Click the cassette back into position so it aligns with the toilet above.

If the cassette becomes jammed: Do not apply excessive force. Ensure the toilet cavity inside the vehicle is securely closed, then remove the cassette.

15. Shower

The shower and bathroom sink use the same tap.

To operate the shower:

1. Activate the gas-operated water heater system (as shown in Section 12).
2. Turn on the water pump on the control panel.
3. Turn on the sink tap.
4. Switch the lever on the tap upwards for the water to come out of the shower.
5. Adjust for hot or cold water by turning the bathroom sink tap handle - left towards red for hot, right towards blue for cold.

The vent in the shower is equipped with a fan - press the small black button to activate it. This helps circulate air and ventilate the shower and bathroom area.

16. Gas bottle

The gas bottle is located at the back of the vehicle, under the bed. There is a cupboard marked with an LP Gas storage label.

Important: Never drive with the gas bottle turned to the open position.

• To open: Rotate the valve fully anticlockwise.
• To close: Turn the valve clockwise until securely tightened.

If you smell gas:

1. Extinguish all open flames and smoking materials.
2. Do not touch any electrical switches.
3. Shut off the gas supply at the gas bottle valve.
4. Open doors, windows, hatches, and all other ventilation openings.
5. Evacuate the area until the gas odour dissipates.
6. Contact STAR RV Roadside for assistance.

17. Stove top

Warning: Do not use cooking appliances for comfort heating. Ensure adequate ventilation whenever using the stove.

To operate the stove top:

1. Locate the gas bottle on the exterior of the van and fully turn the valve on top to the open position.
2. Press in, hold down, and turn the burner knob to your desired heat level.
3. While continuing to push in the burner knob, press the igniter switch until the gas ignites. Maintain pressure on the burner knob.
4. Wait approximately 15 seconds before slowly releasing the burner knob.

Please note: If the flame extinguishes, the burner knob may have been released too soon. Repeat steps 2 to 4 and try again.

18. Tap and sink

The vehicle comes equipped with a tap and sink. Water is provided directly from the freshwater tank.

19. Heater and air conditioner

The vehicle is equipped with a reverse cycle air conditioner that generates both hot and cold air. The air conditioner only works when plugged into 240-volt power.

To operate the air conditioner:

1. Plug the vehicle into 240-volt mains power.
2. Turn on the unit by pressing the red power button on the remote control.
3. Select the mode.
4. Adjust the temperature using the up arrow button (higher) or down arrow button (lower).

Important: Always turn off the air conditioner using the remote before disconnecting the vehicle from 240-volt mains power.

In humid and hot conditions:

• Keep curtains and blinds closed if leaving the vehicle unattended for an extended period.
• Before activating the air conditioner, ventilate the interior by opening doors and windows to expel warm air.
• Once the internal temperature has decreased, close all windows and external doors before switching on the air conditioner.
• Adjust the temperature to 23°C with the fan at maximum speed. Do not set the temperature below this level.
• Following these guidelines reduces the risk of condensation and water overflow.

Note: During periods of high temperature, air conditioners may experience power fluctuations due to voltage drops, which can blow internal fuses.

In cold conditions: The air conditioning unit may cease functioning when temperatures drop below 4°C. Wait for the temperature to rise before attempting to use it again.
 

20. Fridge

The fridge operates via the 12-volt and 240-volt systems.

To turn on: Press and hold the power button for 2–3 seconds.

To set the temperature: Press the temperature button to set to the desired temperature.

21. Lights

To operate the cabin lights, turn on the 12-volt control panel by pressing the power button and the 12-volt button. All lights operate by pressing the button on each individual light. To use the outside light, press the light button on the control panel.

22. Television

Each vehicle is fitted with a smart television. The remote can be found in the kitchen drawer. The TV operates on both 12-volt and 240-volt mains power. It features apps including Netflix, Prime Video, Kayo, and more — accessible when connected to Wi-Fi and internet.

Note: Television reception may vary in rural areas. Bringing your own DVDs is recommended for use with the built-in DVD player.

23. Dining table

To remove or adjust the dining table, click the buttons on the edge of the table so they are sticking down. To secure the table in place, push the buttons upwards. The table can also be used outside the vehicle.

Diagram 1.                                        Diagram 2.                                       Diagram 3. 
 

24. Swivel chairs

The passenger and driver seats are designed to swivel for your convenience when transitioning to the dining table area. To swivel the chair, pull the lever on the side of the chair towards you and spin the chair around.

25. Power points

The vehicle is equipped with two power points in the kitchen and one power point under the dining table. These will only work when the vehicle is plugged into 240-volt mains power.

The vehicle is also equipped with two USB charger ports located under the dining table. These will work when the vehicle is plugged in and when the 12-volt control panel is turned on.

26. Bed

The vehicle is equipped with one double bed that retracts up and down for convenience when using the dining area. To retract the bed, use the button located beside the control panel.

Important: Do not force the bed to go higher than it will go - this will damage it.

The vehicle is also equipped with two single beds that double as seats when dining. To use these as seats, remove the backrest cushions and store them safely.

27. Entrance step

The vehicle is equipped with an entrance step located on the passenger side sliding door. To extend the step, press the button on the bottom of the step and pull out.

28. Storage

The vehicle has a dedicated storage area under the rear beds, as well as various drawers and cupboards throughout the vehicle.

29. Awning

To roll out the awning:

1. Using the awning handle, roll out the awning.
   
   
    
2. Unfold both awning arms by twisting them down.
   
   
    
3. Twist the button anticlockwise and pull down to secure the awning legs.
   
   
    
4. Secure the awning using the provided tent pegs to anchor the legs into the ground, or by securing to the foot clips located on the side of the motorhome.
   
   

Note: The awning winder is located under the bed.
 

30. Diesel fuel

The vehicle accepts diesel fuel only. Do not refill with any other fuel or fluid.

• The diesel tank cap is marked with "DIESEL" and is unlocked using the vehicle diesel key.
• The fuel filling location is next to the passenger door.
• Open the lid using your hands, then use the diesel key to unlock. Turn the key anticlockwise to unlock the cap.
• Once filled, place the fuel cap on the inlet and turn the key clockwise to lock.

Important: If you accidentally fill the vehicle with unleaded fuel, water, or AdBlue - do not start the engine. Call STAR RV Roadside Assistance immediately.


 

31. AdBlue

Every 2,500 km the vehicle will require AdBlue to be refilled. If the AdBlue level is low, a warning light or symbol will illuminate on the dashboard with a message to top up. The AdBlue filler cap is below the diesel filler cap.

Find the nearest fuel station or auto shop supplying AdBlue and refill as soon as possible. Failure to refill the AdBlue tank will result in the vehicle going into limp mode.

Important: AdBlue is NOT a diesel fuel additive. Do not add or mix AdBlue with diesel under any circumstances.