AU Polaris 2 Gen 2 - Vehicle Manual

This article is the operator's manual for the Polaris 2 Gen2 motorhome - Australia Self Contained (JUCY / Star RV). It covers keys, fire extinguisher and smoke alarm, starting the vehicle, baby seat installation, windows and vents, fans, the 240-volt and 12-volt electrical systems, microwave, fresh water, grey water, water pump, hot water heater, toilet use and cassette, shower, external shower, gas bottle, stove top, tap and sink, heater and air conditioner, fridge, lights, television, dining table, external table, swivel chairs, power points, bed, entrance step, storage, internal blinds, awning, diesel fuel, AdBlue, changing a tyre, safety and operational features, and dashboard warning lights.

Need-to-know

• Fuel type: Diesel only. The fuel cap is marked "DIESEL" and is unlocked using the vehicle diesel key. If filled with unleaded, water, or AdBlue - do not start the engine. Call STAR RV Roadside Assistance immediately.
• AdBlue: Required every 2,500 km. AdBlue filler cap is below the diesel filler cap. Failure to refill causes limp mode. Do NOT add AdBlue to the diesel tank.
• 240-volt: Required for microwave, power points, and air conditioner. Two circuit breakers on the outside of the vehicle next to the power outlet. Plug in every second night. 240-volt plug is on the driver's side. GPO (General Purpose Outlet) on passenger side - 240-volt mains only.
• 12-volt panel: Located above the sliding door on the wall. Touch the power button to activate. Each symbol lights green when on.
• Water pump: Press the water pump symbol once on the switchboard. Must be on for tap, shower, and toilet flush. Turn off when not in use. Do not run empty.
• Hot water: Gas-operated. Switch above the sliding door. Gas bottle under the bed. Hot water heats as you turn the tap on - takes a couple of minutes.
• Stove: Rangehood must be on for the stove to work.
• Fridge: 12-volt and 240-volt. Fridge switch on control panel. Fridge button opens door. Dial at back sets temperature.
• Gas bottle: Under the bed at the back. Never drive with gas bottle open.
• Toilet cassette: Must be emptied and cleaned before returning to the depot.
• Smoke alarm: Powered by a replaceable 9V battery. Do not disconnect.
• Step: Retracts automatically when vehicle is shifted into drive. Do not leave extended while driving.
• Emergency contact: STAR RV Roadside Assistance - call for wrong fuel, overheating, or any red dash light.
• Red dash light rule: Red = stop safely and call Roadside Assistance. Amber = drive cautiously and report.
   

1. Description of keys

Ignition key: Start the vehicle and lock/unlock the diesel tank cap (remove the key from the shell to use on the fuel cap).



 

Fresh water key: Lock/unlock the freshwater compartment.

Compartment key 1: Lock/unlock the LP gas storage compartment.

Compartment key 2: Lock/unlock the toilet cassette compartment.

External shower key: Lock/unlock the external shower compartment.

2. Vehicle equipment

Fire extinguisher

Each vehicle is equipped with a dry chemical fire extinguisher, selected to address both Type B fires (grease and liquids) and Type C fires (electrical). The fire extinguisher is attached to the interior of the vehicle.

To deploy the extinguisher:

1. Grasp the ring at the top of the bottle.
2. Direct the nozzle towards the top of the flames.
3. Press the lever down firmly.
4. Guide the nozzle from side to side across the base of the flames.

Smoke alarm

Each vehicle is furnished with a smoke alarm powered by a replaceable 9-volt battery. If a replacement is needed during your rental, purchase a new battery, retain the receipt, and reimbursement will be arranged upon vehicle return.

Do not disconnect the smoke alarm. It must be connected at all times for your safety.




 

3. Starting the vehicle

The gear stick must be in PARK and your foot on the brake pedal in order for the vehicle to start.

Gear stick in parking mode

1. The dashboard will display a 'P' indicating that the vehicle is in park.
2. Start the vehicle using the ignition key.
3. With your foot still on the brake pedal, pull the gear stick down into the 'D' position. The dashboard will display a 'D' indicating drive.

Gear stick in driving mode

Handbrake: Located on the right-hand side of the steering wheel.

• To disengage: Click the handbrake down once. A white light will disappear from the dashboard.
• To engage: Pull the handbrake button towards you. A white light will appear.

Please note: Do not forget to disengage the handbrake before you drive.









 

4. Baby seat installation

The two anchor points for baby seats are located on the front forward-facing seat at the dinette behind the driver's cabin. The anchor points are on the floor behind the seats.

To install the baby seat:

1. Feed the tether strap through the back of the chair.
2. Reach down to click the anchor into the anchor point.
3. Thread the vehicle seatbelt through the seatbelt path on the baby seat from one end and buckle on the other side.
4. Ensure the seatbelt is firmly secured.

5. Windows and vents

Windows: Turn the handles inwards. Push the window out and click the latch in place. The window has a mosquito net and a sun blackout blind. These can be used separately.

• To use the mosquito net: Pull the white blind down using the handle indents. Clip into place.
• To use the sun blackout blind: Pull the blind up using the handle indents. Clip into place.

Vents: Push the button on the vent, grab the rail, and pull it towards yourself to open.

The vent has a mosquito net and a sun blackout blind.

• To use the mosquito net: Pull the blind to the left using the handle indents.
• To use the sun blackout blind: Pull the blind to the right using the handle indents.

6. Fans

The vehicle is equipped with a small fan above the double bed, operated via 12-volt power.

• Power button (1): On/Off.
• Settings button (2): Sets fan speed.

7. 240-volt electrical system

To run the microwave, power points, air conditioner, and to recharge the house battery, connect the vehicle's 15AMP electrical cord to a 240-volt external power source. These items will only work when plugged into power. It is recommended that the vehicle is plugged into power every second night to keep the house battery charged. The 240-volt plug is located on the driver's side.

Circuit breakers: The 240-volt outlets and appliances are protected by two circuit breakers. If a power surge trips the circuit breakers, locate them on the outside of the vehicle next to the power outlet and switch back to the ON/UP position. 

Overloading the system can cause the circuit breakers to turn off.

The vehicle is also fitted with a GPO (General Purpose Outlet) designed for a 240-volt, 10-amp power cord, located on the passenger side. This will only function when the vehicle is connected to an external 240-volt mains supply.

8. 12-volt electrical system

The vehicle has two batteries - one in the engine compartment and one in the rear of the cabin (the domestic battery). The engine compartment battery is located under the passenger's side cabin floor in the front cabin.

The domestic battery operates the water pump, fridge, and interior lights. It is charged by the alternator when the vehicle is being driven and by the 240-volt system when plugged into mains power.

The 12-volt electrical control panel is mounted above the sliding door on the wall. To activate, touch the power button. Each symbol will light up green when turned on.

Panel functions:

1. Water pump button - turn water on and off.
2. Light button - turn lights on and off.
3. TV button - turn TV on and off.
4. Up/down arrow.
5. Fresh water tank gauge.
6. Power button.
7. Left/right arrow.
8. Waste water tank gauge.
9. Hot water system.
10. Fridge button - turn fridge on and off.

9. Microwave

The microwave operates via 240-volt power only. The vehicle must be plugged into an external power source.

How to use:

1. Press TIME COOK (screen shows 00:00).
2. Enter the cooking time (max 99 min 99 sec).
3. Press POWER and enter the desired power level (default is PL10).
4. Press START/+30SEC to begin cooking.

Troubleshooting:

10. Fresh water tank

The vehicle has an onboard freshwater system consisting of a water pump and freshwater tank. The water tank has an 80L capacity and is located on the passenger side of the vehicle. This water is for the sink, shower, and toilet flush.






 

To fill the freshwater tank:

1. Unlock the compartment marked "Water only" using the small freshwater key on your keyring.
2. Remove the cap from the water inlet.
3. Place the end of the water hose into the tank and connect the hose to the tap to fill with fresh water.

Important tips:

• Do not use too much pressure - the tank must be vented while filling.
• If you get an air bubble, remove the hose, reinsert it, and fill slowly again.
• The tank is full when water starts to overflow from the water inlet.

You can check the water level on the 12-volt switchboard - this is the 1st tank level on the control panel.

11. Grey water tank

The grey water holding tank collects wastewater from the kitchen, bathroom sink, and shower. You can check the level on the 12-volt switchboard - this is the 2nd tank level on the control panel. Note: the grey water level indicator may give an inaccurate reading and show 100% even when empty. Empty the grey water tank as regularly as possible.




 

To empty the grey water tank:

1. Collect the grey water hose from the storage compartment.
2. Connect the hose to the outlet. Make sure it is firmly attached by pulling down the silver levers on each side of the hose attachment.
   
    
    
3. Place the other end of the hose into the dump station disposal opening.
4. Open the tank by turning the red lever so it is parallel with the pipe. Wait for it to empty.
5. Once the grey water is empty, close the lever, remove the hose, and stow it away in the storage compartment.

If the grey water tank becomes obstructed:

1. Insert a hose into the grey water outlet as far as it reaches.
2. Turn on the hose to its highest pressure setting and direct the flow of water into the tank until it reaches full capacity.
3. Withdraw the hose to facilitate the flow of grey water.

4. Repeat if needed until the obstruction is cleared.

    

12. Water pump

To use water on board the vehicle, ensure there is water in your freshwater tank. On the switchboard, press the water pump symbol once. You will hear the pump quietly start up. The pump operates as part of the 12-volt system. When you are not using the water pump, ensure it is turned off.

The water pump must be on to operate the kitchen tap, shower, and toilet flush.

Please note: Avoid running the pump when the water tank is empty. Operating the pump continuously with no water can cause damage.

13. Hot water heater

The switch to activate the gas-operated water heater system is located above the sliding door on the wall.

To operate the hot water heater:

1. Turn the gas bottle, located in the rear doors under the bed, to the ON position. Twist the valve counterclockwise to open and clockwise to close. The system will not function if there is insufficient gas in the bottle.
2. Activate the water pump button and the hot water system on the 12-volt switchboard.
3. The hot water will heat up as you turn the hot water taps on. The water will take a couple of minutes to heat up.

14. Toilet use

1. Turn on the pump button on the 12-volt control panel.
2. Push the blue button on the toilet to fill the base with water.
3. Once finished, adjust the lever on the bottom of the toilet to empty into the cassette.
4. Ensure the lever is in the closed position after use.

15. Toilet cassette

It is highly recommended to regularly empty the toilet cassette. It is mandatory to empty and clean it before returning the vehicle to the depot.

To empty the cassette:

1. Lift the blue lever and remove the entire cassette from the vehicle.
2. Rotate the pour-out spout and unscrew the cap.
3. Dispose of waste at a designated black water dump point.
4. Rinse the cassette thoroughly and repeat the emptying process.
5. Add a toilet chemical along with half to one litre of water.
6. Click the cassette back into position so it aligns with the toilet above.

If the cassette becomes jammed: Do not apply excessive force. Ensure the toilet cavity inside the vehicle is securely closed, then remove the cassette.

16. Shower

To operate the shower:

1. Activate the gas-operated water heater system (as shown in Section 13).
2. Turn on the water pump by pressing the PUMP button on the control panel.
3. Pull the shower handle towards you to turn the water on.
4. Adjust for hot or cold water by turning the handle - left towards H for hot, right towards C for cold.

The vent in the shower expels excess moisture and odours from the vehicle. To open the vent, twist the handle clockwise. The vent is also equipped with a fan - press the black button to activate it.

17. External shower

The vehicle is equipped with an external shower on the rear of the vehicle.

To operate:

1. Open the compartment using the external shower key.
2. Turn on the water pump from the main switchboard.
3. Turn the shower tap anticlockwise to turn the water on.
4. Press the shower button down for water to release.

18. Gas bottle

The gas bottle is located at the back of the vehicle, under the bed. There is a cupboard marked with an LP Gas storage label.

Important: Never drive with the gas bottle turned to the open position.

• To open: Rotate the valve fully anticlockwise.
• To close: Turn the valve clockwise until securely tightened.

If you smell gas:

1. Extinguish all open flames and smoking materials.
2. Do not touch any electrical switches.
3. Shut off the gas supply at the gas bottle valve.
4. Open doors, windows, hatches, and all other ventilation openings.
5. Evacuate the area until the gas odour dissipates.
6. Contact Star RV for assistance.

19. Stove top

Warning: Do not use cooking appliances for comfort heating.

When the stove is in use, ensure that the rangehood is turned on. The rangehood has 4 buttons (from right to left):

1. Power button.
2. Fan low button.
3. Fan high button.
4. Light on/off button.

Important: The stove will not work unless the rangehood is turned on.

To operate the stove top:

1. Locate the gas bottle on the exterior of the van and fully turn the valve on top to the open position.
2. Press in, hold down, and turn the burner knob to your desired heat level.
3. While continuing to push in the burner knob, press the igniter switch until the gas ignites. Maintain pressure on the burner knob.
4. Wait approximately 15 seconds before slowly releasing the burner knob.

Note: If the flame extinguishes, the burner knob may have been released too soon. Repeat steps 2 to 4 and try again.

20. Tap and sink

The vehicle comes equipped with a water filtration system. The handle on the back of the tap dispenses filtered water, while the handle on the front provides water directly from the freshwater tank.

Adjust for hot or cold water by turning the handle - left towards H for hot, right towards C for cold.

21. Heater and air conditioner

The vehicle is equipped with a reverse cycle air conditioner that generates both hot and cold air. The air conditioner only works when plugged into 240-volt power.

To operate the air conditioner:

1. Plug the vehicle into 240-volt mains power.
2. Turn on the unit by pressing the power button on the remote control.
3. Select the mode.
4. Adjust the temperature using the + button (higher) or – button (lower).

Remote control display shows: Time; selected room temperature (target value) in °C; actual room temperature; air conditioning mode; fan speed; symbols for active additional functions; battery status.

 

Remote control buttons:

Air conditioning modes:

In humid and hot conditions:

• Keep curtains and blinds closed if leaving the vehicle unattended for an extended period.
• Before activating the air conditioner, ventilate the interior by opening doors and windows to expel warm air.
• Once the internal temperature has decreased, close all windows and external doors before switching on the air conditioner.
• Adjust the temperature to 23°C with the fan at maximum speed. Do not set the temperature below this level.
• Following these guidelines reduces the risk of condensation and water overflow.

Note: During periods of high temperature, air conditioners may experience power fluctuations due to voltage drops, which can blow internal fuses.

In cold conditions:

• The air conditioning unit may cease functioning when temperatures drop below 4°C. Wait for the temperature to rise before attempting to use it again.
• The unit may temporarily pause if ice forms on the coils — this is normal. It will resume once defrosted.
• Allow a short warm-up period after restarting for the system to reach full operation.
• If your unit has a heating mode, it may still function even if cooling is disabled below 4°C.
• Ensure the power supply is stable, as voltage drops in cold conditions can also affect performance.

Important: Always turn off the air conditioner using the remote before disconnecting the vehicle from 240-volt mains power.
 

22. Fridge

The fridge runs on both 12-volt and 240-volt power. Make sure the fridge switch is turned on at the control panel. The fridge will automatically switch between 240-volt mains power (when plugged in) and 12-volt power (when the vehicle is running).

To open the fridge door: Press the button on the front of the door down.

Temperature control: Use the dial located at the back of the fridge to set your preferred temperature.

Troubleshooting:

23. Lights

To operate the cabin lights, turn on the 12-volt control panel by pressing the light button.

There are 3 sets of light switches - one behind the kitchen bench (Diagram 1), one in the dining area (Diagram 2), and one in the kitchen area (Diagram 3). Clicking the OFF button on the interior light switch will turn all lights off.

Diagram 1.                                               Digram 2.                                               Diagram 3.

There are 3 lamp lights equipped with a USB-A port - one in the dining area and two in the bed area.

To switch the lamp lights on:

• Press the round button lightly - 1 press = blue light.
• Hold down for 2 seconds = white light.

The exterior light is operated by pressing the buttons on the light switch located behind the kitchen bench.

24. Television

The vehicle is equipped with a smart television. The remote can be found in the kitchen drawer or in the cabinet above the television. The television runs on 12-volt power. When plugged into 240-volt, the domestic battery will be charging but the TV still runs on 12-volt.

To turn on: Push the black button in - the green light will illuminate. To turn off: Press the button again so it pops out - the green light will disappear.

For free-to-air television, ensure the aerial (white cord) is plugged in. Television reception may be limited in some rural areas.

To access Google Home features, you will need an active Google account and a Wi-Fi connection. Once connected, you can enjoy apps such as Netflix, Disney Plus, YouTube, and more.

25. Dining table

To remove or adjust the dining table, click the buttons on the edge below the table down. To secure the table in place, push the buttons up.

Diagram 1.                                                                 Diagram 2. 
 

26. External table

The external table can be set up outside while the vehicle is stationary.

To set up the table:

1. Find the outdoor table bar located behind the sliding door.
   
   
    
2. Attach table clips to the table bar.
   
   
    
3. Push the buttons up to lock into place.
   
   
    
4. Ensure that the legs of the table are always on a flat surface.
   
   

27. Swivel chairs

The passenger and driver seats are designed to swivel for your convenience when transitioning to the dining table area. To swivel the chair, pull the lever on the side of the chair towards you and spin the chair around.

28. Power points

The vehicle is equipped with two power points in the kitchen and two power points under the dining table. These will only work when the vehicle is plugged into 240-volt mains power.

The vehicle also includes multiple charging options:

• Under the dining table (Diagram 1): one USB-C port and one USB-A port.
• On each interior lamp (Diagram 2): one USB-A port.

All USB-A and USB-C ports operate when the vehicle is plugged into mains power OR when the 12-volt control panel is turned on.

29. Bed

The vehicle is fitted with a comfortable double bed. Standard bedding is provided for your convenience.
 

30. Entrance step

The vehicle is equipped with an entrance step located on the passenger side sliding door. The button to extend and retract the step is located on the side of the kitchen bench.

• To extend the step: Push the up arrow on the button.
• To retract the step: Push the down arrow on the button.

Note: When the vehicle is turned on and shifted into drive, the step will retract automatically.

 

Step retracted                                                                            Step extended

 

31. Storage

The vehicle has a dedicated storage area under the bed, as well as various drawers and cupboards throughout the vehicle.

There is a light under the bed. Turn it on by pressing the light switch located on the left side of the rear of the bed.

32. Internal blinds

To secure the internal thermal blind to the front windscreen, rear windscreen, and two side windows:

1. Retrieve the internal thermal blind from the storage compartment located above the front cabin of the vehicle.
2. Unfold the thermal blind and position it against the front windscreen, ensuring it covers the entire surface area.
3. Attach the suction cups to the designated points along the edges of the blind.
4. Press firmly on each suction cup to ensure a secure attachment to the windscreen. Make sure there are no air gaps between the suction cup and the glass surface.
5. Repeat the same process for the two side windows and rear window using the remaining suction cups.
6. Once all suction cups are securely attached, adjust the position of the blind as needed to ensure proper coverage and fit.
7. When not in use, carefully remove the suction cups from the glass surfaces and fold the blind for storage in the designated compartment.

33. Awning

To roll out the awning:

1. Using the awning handle, roll out the awning.
   
   
    
2. Unfold both awning arms by twisting them down.
   
   
    
3. Twist the button anticlockwise and pull down to secure the awning legs.
   
   
    
4. Secure the awning by attaching to the foot clips located on the side of the motorhome to hold the awning legs in place.
   
   

Note: The awning winder is located either under the bed attached to the bed frame, or on the rear of the bed.
 

34. Diesel fuel

The vehicle accepts diesel fuel only. Do not refill with any other fuel or fluid.

• The diesel tank cap is marked with "DIESEL" and is unlocked using the vehicle diesel key.
• The fuel filling location is next to the passenger door.
• Open the lid using your hands, then use the diesel key to unlock. Turn the key anticlockwise to unlock the cap.
• Once filled, place the fuel cap on the inlet and turn the key clockwise to lock.

Important: If you accidentally fill the vehicle with unleaded fuel, water, or AdBlue - do not start the engine. Call STAR RV Roadside Assistance immediately.





 

35. AdBlue

Every 2,500 km the vehicle will require AdBlue to be refilled. If the AdBlue level is low, a warning light or symbol will illuminate on the dashboard with a message to top up. The AdBlue filler cap is below the diesel filler cap.

Find the nearest fuel station or auto shop supplying AdBlue and refill as soon as possible. Failure to refill the AdBlue tank will result in the vehicle going into limp mode.

Important: AdBlue is NOT a diesel fuel additive. Do not add or mix AdBlue with diesel under any circumstances.