NZ Polaris 2 Gen 2 - Vehicle Manual

This article is the operator's manual for the Polaris 2 Gen2 motorhome - New Zealand Self Contained (JUCY / Star RV). It covers keys, fire extinguisher and smoke alarm, starting the vehicle, baby seat installation, windows and vents, fan, the 240-volt and 12-volt electrical systems, microwave, fresh water, grey water, water pump, hot water heater, toilet use and cassette, shower, gas bottle, stove top, tap and sink, heater, fridge, lights, television, dining table, external table, swivel chairs, power points, entrance step, storage, internal blinds, awning, diesel fuel, AdBlue, jack and spare tyre, additional information, and dashboard warning lights.

Need-to-know

• Fuel type: Diesel only. The fuel cap is marked "DIESEL" and is unlocked using the vehicle diesel key. If filled with unleaded, water, or AdBlue - do not start the engine. Call Star RV Roadside Assistance immediately.
• AdBlue: Required every 2,500 km. AdBlue filler cap is below the diesel filler cap. Failure to refill causes limp mode. Do NOT add AdBlue to the diesel tank.
• 240-volt: Required for microwave and power points. Circuit breaker located on the outside of the vehicle, next to the power outlet. Plug in every second night.
• 12-volt panel: Located above the dining table on the wall. Press the power button to turn on. Green dot illuminates when buttons are in operation.
• Water pump: Press the PUMP symbol once on the switchboard. Must be on for tap, shower, and toilet flush. Turn off when not in use. Do not run empty. Do not drink tap water unless boiled first.
• Hot water: LPG gas-operated system, switch located above the sink. Hot water is on demand - flows after 7–10 seconds. Max temperature 50 degrees.
• Heater: Diesel-powered, runs off 12-volt system. Rotary knob with timer selection.
• Fridge: 12-volt and 240-volt. Control panel inside fridge. If control panel power is turned off, the fridge will also turn off.
• Gas bottle: Located at the back of the vehicle under the bed. Never drive with gas bottle open.
• Toilet cassette: Must be emptied and cleaned before returning to the depot.
• Smoke alarm: Powered by a replaceable 9V battery. Do not disconnect.
• Step: Retracts automatically when vehicle is turned on. Be careful not to trip.
• Overhead compartment: Do not put heavy items or glass bottles in overhead compartment - risk of contents falling during turns.
• Tyre size: 205/75 R/16C, 60 PSI.
• Oil / coolant: 5W30 engine oil. Red coolant (any brand).
• Emergency contact: Star RV Roadside Assistance - call for wrong fuel, overheating, or any red dash light.
• Red dash light rule: Red = stop safely and call Roadside Assistance. Amber = drive cautiously and report.

1. Description of keys

 

Ignition key: Start the vehicle and lock/unlock the fuel tank cap.

Fresh water key: Lock/unlock the freshwater compartment.

Compartment key: Lock/unlock the toilet cassette compartment and the LPG gas compartment.







 

2. Vehicle equipment

Fire extinguisher

Each vehicle is equipped with a dry chemical fire extinguisher, selected to address both Type B fires (grease and liquids) and Type C fires (electrical). A fire extinguisher is attached to the interior of the vehicle, beside the rear passenger seat.

To deploy the extinguisher:

1. Grasp the ring at the top of the bottle.
2. Direct the nozzle towards the top of the flames.
3. Press the lever down firmly.
4. Guide the nozzle from side to side across the base of the flames.

Smoke alarm

Each vehicle is furnished with a smoke alarm powered by a replaceable 9-volt battery. If a replacement is needed during your rental, purchase a new battery, retain the receipt, and reimbursement will be arranged upon vehicle return.

Do not disconnect the smoke alarm. It must be connected at all times for your safety.




 

3. Starting the vehicle

The gear stick must be in PARK and your foot on the brake pedal in order for the vehicle to start. Start the vehicle using the ignition key.

1. The dashboard will display a 'P' indicating that the vehicle is in park.
2. With your foot still on the brake pedal, pull the gear stick down into the 'D' position. The dashboard will display a 'D' indicating drive.

Handbrake: Located on the right-hand side of the steering wheel.

• To disengage: Click the handbrake down once. A white light will disappear from the dashboard.
• To engage: Pull the handbrake button towards you. A white light will appear.

Note: Do not forget to disengage the handbrake before you drive.

4. Baby seat installation

The two anchor points for baby seats are located on the front forward-facing seat at the dinette behind the driver's cabin. The anchor points are on the bottom of the chair at the back.

To install the baby chair:

1. Feed the tether strap through the back of the chair.
2. Reach your hand through the middle join of the chair and clip the tether strap to the anchor point.
3. Thread the vehicle seatbelt through the seatbelt path on the baby seat from one end and buckle on the other side.
4. Ensure the seatbelt is firmly secured.

5. Windows and vents

Windows: Turn the vent handles inwards. Push the window out and click to latch in place. The window has a mosquito net and a sun blackout blind. These can be used separately.

• To use the mosquito net: Pull the white blind down using the handle indents.
• To use the sun blackout blind: Pull the blind up using the handle indents.

Vents: Grab the rail, twist and pull it towards yourself to open. The vent has a mosquito net and a sun blackout blind.

• To use the blind: Pull the blind towards yourself using the handle indents.
• To use the sun blackout blind: Push the blind away from yourself using the handle indents.
• To use the mosquito net: Pull the white blind towards yourself using the handle indents.

6. Fan

The vehicle is equipped with a small fan above the double bed, operated via 12-volt power.

• Power button: On/Off.
• Settings button: Sets fan speed.

7. 240-volt electrical system

To run the microwave, power points, and to recharge the house battery, connect the vehicle's 15AMP electrical cord to a 240-volt external power source. These items will only work when connected to 240-volt power. It is recommended that the vehicle is plugged into power every second night to keep the house battery charged.



 

Circuit breaker: The 240-volt outlets and appliances are protected by circuit breakers. If a power surge trips the circuit breaker, locate it on the outside of the vehicle next to the power outlet and switch back to the ON/UP position. Overloading the system can cause the circuit breaker to turn off.





 

8. 12-volt electrical system

The 12-volt electrical panel is located above the dining table on the wall. To turn it on, press the power button (1). When the buttons are in operation, a green dot will illuminate.

Panel functions:

1. Power on.
2. Lights.
3. Fresh water level.
4. Hot water.
5. Water pump.
6. Greywater level.
7. Battery level.
8. Power source.

9. Microwave

The microwave operates via 240-volt power only. The vehicle must be plugged into an external power source.

Troubleshooting:

• Microwave has no display: 240-volt power is not plugged in or cable may be faulty. Check the vehicle is connected to mains power and the powered outlet is working.
• Microwave has power but is not heating food: Microwave may be broken. Call the Star RV on-roads team for assistance.
• Sparks when the microwave is turned on: A metal object is in the microwave.

10. Fresh water tank

The vehicle has an onboard freshwater system consisting of a water pump and freshwater tank. The freshwater tank has a 90L capacity and is located on the passenger side of the vehicle. This water is for the sink, shower, and toilet flush.

To fill the freshwater tank:

1. Unlock the compartment marked "Fresh Water Only" using the small white key on your keyring.
2. Remove the cap from the water inlet.
3. Place the end of the water hose into the tank and connect the hose to the tap to fill with fresh water.

Important tips:

• Do not use too much pressure - the tank must be vented while filling.
• If you get an air bubble, remove the hose, reinsert it, and fill slowly again.
• The tank is full when water starts to overflow from the water inlet.

You can check the water level on the 12-volt switchboard - this is the 2nd tank level on the control panel.

11. Grey water tank

The grey water holding tank collects wastewater from the kitchen, bathroom sink, and shower. You can see the level on the 12-volt switchboard. Note: the grey water level indicator may give an inaccurate reading and show 100% even when empty. Empty the grey water tank as regularly as possible.

To empty the grey water tank:

1. Collect the grey water hose from the storage compartment.
2. Connect the hose to the outlet. Make sure it is firmly attached by twisting the pipe and locking into place.
3. Place the other end of the hose into a dump station disposal opening.
4. Open the tank by pulling out the silver handle and wait for it to empty.
5. Once the grey water is empty, close the lever, remove the hose, and stow it away in the storage compartment.

If the grey water tank becomes obstructed:

1. Insert a hose into the grey water outlet as far as it reaches.
2. Turn on the hose to its highest pressure setting and direct the flow of water into the tank until it reaches full capacity.
3. Withdraw the hose to facilitate the flow of grey water.
4. Repeat if needed until the obstruction is cleared.

12. Water pump

The water pump allows you to use the water on board this vehicle. You need to turn the water pump on to operate the kitchen tap, shower, and toilet flush.

To turn on the water pump:

1. Ensure there is water in your freshwater tank.
2. On the switchboard, press the PUMP symbol once. You will hear the pump quietly start up. The pump operates as part of the 12-volt system.
   
3. When you are not using the pump, ensure it is turned off.

Note: Avoid running the pump when the water tank is empty. Operating the pump continuously with no water can cause damage.

Caution: Do not drink the water from the tap unless it has been boiled first.
 

13. Hot water heater

The switch to activate the LPG gas-operated water heating system is located above the sink.

To use the water heater:

1. Turn the gas bottle, located in the rear doors under the bed, to the ON position. Twist the valve anticlockwise to open and clockwise to close. The system will not function if there is insufficient gas in the bottle.
2. Activate the water pump and hot water button on the control panel.
   
3. Check that the hot water panel is on and shows the temperature of the water. You can adjust the temperature by pressing the buttons on the panel. Maximum temperature is 50 degrees.
   
4. The hot water is on demand. When you turn on the water from the tap, the system will detect the flow and will automatically turn on. On the control panel you will see the flame and burner icon . You should have hot water flowing after 7–10 seconds.

14. Toilet use

1. Turn on the water pump at the 12-volt control panel.
   
2. Push the blue button on the toilet to fill the base with water.
   
    
3. Once finished, adjust the lever on the base of the toilet to empty the cassette.
   
    
4. Ensure the lever is in the closed position after use.
   

15. Toilet cassette

It is highly recommended to regularly empty the toilet cassette. It is mandatory to empty and clean it before returning the vehicle to the depot.

To empty the cassette:

1. Lift the blue lever and remove the entire cassette from the vehicle. If the cassette becomes jammed, do not apply excessive force — ensure the toilet cavity inside the vehicle is securely closed before removing.
2. Open the cassette before emptying into the dump station — otherwise contents can spill around the cassette. Rotate the pour-out spout and unscrew the cap. Dispose of waste at a designated black water dump point.
3. Rinse the cassette thoroughly and repeat the emptying process.
4. Add a toilet chemical along with up to one litre of water.

Note: It is crucial for the cassette to click back into position to align with the toilet above.

16. Shower

To operate the shower:

1. Activate the gas-operated water heating system using the 12-volt control panel.
2. Turn on the water pump by pressing the PUMP button on the control panel.
3. Pull the shower handle towards you to turn the water on.
4. Adjust for hot or cold water by turning the handle - left towards H for hot, right towards C for cold.

The vent in the shower expels excess moisture and odours from the vehicle.

To use the vent/fan:

1. Twist the handle anticlockwise.
2. To activate the fan, press the small black button.

17. Gas bottle

The gas bottle is located at the back of the vehicle, under the bed. There is a cupboard marked LP Gas Storage.

Important: Never drive with the gas bottle in the open position.

• To open: Rotate the valve fully anticlockwise.
• To close: Turn the valve clockwise until securely tightened.
  
  
  
   

If you smell gas:

1. Extinguish all open flames and smoking materials.
2. Do not touch any electrical switches.
3. Shut off the gas supply using the valve on top of the gas bottle.
4. Open doors, windows, hatches, and all other ventilation openings.
5. Evacuate the area until the gas odour dissipates.
6. Contact Star RV for assistance.

18. Stove top

Warning: Do not use cooking appliances for comfort heating. Ensure adequate ventilation whenever using the stove - open a window or roof vent.

To operate the stove top:

1. Locate the gas bottle and fully turn the valve on top to the open position.
2. Press in, hold down, and turn the burner knob to your desired heat level.
3. While continuing to hold in the burner knob, press the ignition switch until the gas ignites. Maintain pressure on the burner knob.
4. Wait approximately 15 seconds before slowly releasing the burner knob.

Note: If the flame extinguishes, the burner knob may have been released too soon. Repeat steps 2 to 4 and try again.

19. Tap and sink

The vehicle comes equipped with a water filtration system. The handle on the silver tap dispenses filtered water, while the black tap handle provides water directly from the freshwater tank.

20. Heater

The heater operates from the diesel in your vehicle as well as the 12-volt system.

Controls:

1. Display.
2. Rotary knob.
3. Back button.
4. Quick button.
5. LED indicators.

To operate the heater:

1. Press the operating button once to wake up the system.
2. Select heating mode.
3. Select temperature by turning the rotary knob left or right, then confirm by pushing in the rotary knob.
4. Select the duration of time for the heater to run by turning the rotary knob left or right. Confirm by pushing in the rotary knob.
5. Heating should start up.

Quick button (4): Can be used to start or stop the heater without entering the main menu or to quickly enable/disable timers.

• While the heater is off: Long-press for 2 seconds to start the heater with previous settings. Display will show "Starting…"
• While the heater is operating: Long-press for 2 seconds to switch off the heater. Display will show "Switching off…"

21. Fridge

The fridge operates via the 12-volt and 240-volt systems.

To operate the fridge:

1. Make sure the power button is on at the control panel.
2. Open the fridge and locate the control panel (inside, top). Check that the power button is on - it should be showing a blue light.
   
3. You can adjust the temperature by pressing the temperature icon. The optimum temperature setting is when 3 dots are illuminated.
   

Note: If the power on the control panel is turned off, the fridge will also turn off.

22. Lights

To use the cabin lights:

1. Press the power button on all three light buttons on the 12-volt control panel.
   
    
2. You can now turn on the lights using the light switches throughout the vehicle.
   

Light switches can be found:

• Above the back seats.
• On the wall as you open the side door.
• In the bed area.

3. Press the OFF button on the interior light switch to turn all lights off.

There are 2 lamp lights equipped with a USB port, located above the bed.

To use the lamp lights:

• Press the circle button lightly to turn on the blue light.
• Hold the button down for 2 seconds to turn on the white light.

23. Television

Each vehicle is fitted with a smart television. The remote is located in the kitchen drawer or in the top cupboard. The TV operates on both 12-volt and 240-volt mains power. It features apps including Netflix, Prime Video, Kayo, and more - accessible when connected to Wi-Fi and internet.

Note: Television reception may vary in rural areas. Bringing your own DVDs is recommended for use with the built-in DVD player.

To use the television: Make sure the power button is on at the control panel, then use the remote to turn on.

24. Dining table

To remove or adjust the dining table, click the buttons on the edge of the table so they are raised. When you put the table back, push the buttons down to secure it in place.

25. External table

The external table can be set up outside using the table from inside.

To set up the table:

1. Find the outdoor table bar located behind the sliding door.
   
    
2. Attach table clips to the table bar.
   
    
3. Press both clips onto the table bar to secure the table in place.
4. Ensure that the legs of the table are always on a flat surface.
   

26. Swivel chairs

The passenger and driver seats are designed to swivel for your convenience when transitioning to the dining table area. To swivel the chair, find the lever on the side of the chair and pull it towards you. The chair will then spin around.

Note: Do not try while driving.

27. Power points

The vehicle is equipped with two USB charger points and an auxiliary power outlet located under the dining table. These will work when the vehicle is plugged in and when the 12-volt control panel is turned on. USB will work on the 12-volt battery. Power points will work when plugged into 240-volt.

28. Entrance step

The vehicle is equipped with an entrance step located on the passenger side sliding door.

To use the entrance step:

1. Locate the button on the side of the kitchen cupboard.
   
    
2. To extend the step, push the up arrow on the button.
   
    
3. To retract the step, push the down arrow on the button.
   

Note: When the vehicle is turned on, the step will retract automatically. Be careful not to trip when the step is retracted.
 

29. Storage

The vehicle has a dedicated storage area under the bunk beds, as well as various drawers and cupboards throughout the vehicle.

Note: Do not put heavy items or glass bottles in the overhead compartment. There is a risk of contents falling out during turns.

30. Internal blinds

To secure the internal thermal blind to the front windscreen and two side windows:

1. Retrieve the internal thermal blind from the storage compartment located above the front cabin of the vehicle.
2. Unfold the thermal blind and position it against the front windscreen, ensuring it covers the entire surface area.
3. Attach the suction cups to the designated points along the edges of the blind.
4. Press firmly on each suction cup to ensure a secure attachment to the windscreen. Make sure there are no air gaps between the suction cup and the glass surface.
5. Repeat the same process for the two side windows using the remaining suction cups.
6. Once all suction cups are securely attached, adjust the position of the blind as needed to ensure proper coverage and fit.
7. When not in use, carefully remove the suction cups from the glass surfaces and fold the blind for storage in the designated compartment.

31. Awning

To roll out the awning:

1. Using the awning handle, roll the awning.
   
    
2. Unfold both awning arms by twisting them down. Pull the awning arm out approximately 1 inch before unfolding - otherwise the arm will break.
   
    
3. Twist the button anticlockwise and pull down to secure the awning legs.
   
    
4. Secure the awning using the provided tent pegs to anchor the feet into the ground, or by securing to the foot clips located on the side of the motorhome.
   

Note: The awning winder is located at the back, alongside the bed frame. Do not use the awning in rainy or windy conditions.
 

32. Diesel fuel

The vehicle accepts diesel fuel only. Do not refill with any other fuel or fluid.

• The diesel tank cap is marked with "DIESEL" and is unlocked using the vehicle diesel key.
• The fuel filling cap is located next to the passenger door.
• Open the lid using your hands, then use the diesel key to unlock. Turn the key anticlockwise to unlock the cap.
• Once filled, place the fuel cap on the inlet and turn the key clockwise to lock.

Important: If you accidentally fill the vehicle with unleaded fuel, water, or AdBlue - do not start the engine. Call Star RV Roadside Assistance immediately.


 

33. AdBlue

Every 2,500 km the vehicle will require AdBlue to be refilled. If the AdBlue level is low, a warning light or symbol will illuminate on the dashboard with a message to top up. The AdBlue filler cap is below the diesel filler cap.

Find the nearest fuel station or auto shop supplying AdBlue and refill as soon as possible. Failure to refill the AdBlue tank will result in the vehicle going into limp mode.

Important: AdBlue is NOT a diesel fuel additive. Do not add or mix AdBlue with diesel under any circumstances.

34. Jack and spare tyre

The jack tools are located under the front passenger seat. Pull the compartment out from beneath the seat. Push the front tab in and lift the upper shell off to access the tools inside.

The spare tyre is located at the back of the vehicle, underneath the motorhome. Use the release mechanism to lower the tyre. Follow all safety instructions when handling the spare tyre and use the proper tools to secure it when finished.

35. Additional information

• Tyre size: 205/75 R/16C
• Tyre pressure: 60 PSI
• Oil type: 5W30
• Coolant type: Red coolant (any brand)

36. Dash warning lights

Warning light symbol	Warning light	Description	What to do
	Brake warning (Red)	Handbrake engaged or low brake fluid. If shown with ABS light, brake fault.	Pull over safely and avoid sudden braking. If shown with the ABS light, stop immediately and contact Roadside Assistance.
	ABS warning (Amber)	ABS fault - brakes still work without ABS. If shown with brake light, possible brake failure.	If on alone, drive cautiously and check as soon as possible. If shown with brake light, stop immediately and call Roadside Assistance.
	Electronic Stability Control (Amber)	Traction control fault. Flashing = active; constant = fault.	Drive with caution. Restart the engine; if it stays on, contact Roadside Assistance.
	Electronic Brakeforce (Amber / Red)	The braking system has malfunctioned.	You can still drive very cautiously - contact Roadside Assistance.
	Power steering (Amber / Red)	Overheated or failed steering assist.	If red, take extra care steering. Pull over and contact Roadside Assistance.
	Airbag / SRS (Red)	Fault in airbag or seatbelt system.	Contact Roadside Assistance.
	Coolant overheat (Red)	Engine overheating - possible low coolant or leak.	Stop immediately and contact Roadside Assistance.
	Battery charge (Amber / Red)	Battery not charging.	Contact Roadside Assistance.
	Oil pressure (Red)	Low oil pressure or high oil temperature.	Stop immediately and contact Roadside Assistance.
	Engine management (Amber)	Fault with engine or emissions.	Continue to your destination, then contact Roadside Assistance.
	Immobilizer (Amber)	Anti-theft fault or key battery issue.	Continue driving and contact Roadside Assistance.
	Tyre pressure (Amber)	Low tyre pressure or puncture.	Inflate to spec; if flat, stop and call Roadside Assistance.
	Glow plugs (Amber)	Fault with glow plugs or relay.	Safe to drive short term - contact Roadside Assistance.
	Diesel particulate filter (Amber)	DPF regenerating or blocked.	Continue driving for 15 minutes. If it persists, call Roadside Assistance.
	AdBlue (Red)	AdBlue additive level is low.	Safe to drive a short distance. Top up with AdBlue as soon as possible. The AdBlue cap is next to the fuel filler cap and is blue. Do NOT put AdBlue into the fuel. Always fill with at least 5 litres.
	Lane departure alert (Amber)	System off or fault.	Check whether it's turned off; if faulty, contact Roadside Assistance.
	Maintenance	Vehicle is due or close to scheduled service.	This is just an indication. Service can be carried out when you return the vehicle.
	Collision avoidance (Amber / Red)	System active or fault.	If faulty, check sensors for obstruction. System disabled until fixed.
	Warning triangle (Yellow)	Multiple possible causes including: Fuel Inertia Cut-Off Switch activated; lights failure (rear fog lamps, indicators, brake lights, number plate lights, side lights, daytime running lights, main beam); airbag warning light failure; rain sensor failure; diesel filter sensor failure; engine oil pressure sensor failure; parking sensor failure; water in diesel fuel filter; engine oil level sensor failure; insufficient engine oil level; low engine oil pressure warning light failure.	Continue driving but pay attention and note anything that doesn't feel or sound right. Contact Roadside Assistance at your destination and report any findings.